Complaints Policy and Procedures

The University of Western Australia values the input of the many and varied parties in the local, national and international communities in which it exists.  The University recognises that on occasion it will receive feedback, both negative and positive, from staff, students and members of the general public.

The University aims to resolve the concerns of a complainant in a consistent and just manner and utilise the knowledge gained for contiuous improvement.

Just click the link below and it will take you to a page with relevant information.  The University recognises that you may study and work at the University, or may wish to make a complaint in your role as a member of the public. Please select the link below that best describes the type of complaint you are making - for example if you are both a student and staff member of the University and the complaint you wish to make relates to your employment, then you should use the staff link.

I am a student at the University of Western Australia

I am a staff member at the University of Western Australia

I am a member of the general public